FAQs
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Is it possible to have a photo of the back of your 38 L backpack - FREE AIR 38 - active hiking / travel backpack - bag for active sports
Hello,
Please click on this link
http://www.freetime-boutique.com/ImagePlayer.asp?AccID=23306&ImgID=11150171&ImgFN=Img/04/Free-Air-38-x-4-G-2013.jpg
or go to our site “freetime-boutique”
and click on “See PHOTO + support”
cordially
Freetime
After placing the order by email, when should we send the payment by check and to what address? Thank you
Hello,
Thank you for your visit,
when choosing your payment, take the “Check” option made out to
FGM International FREETIME
ZI. Frimont 190 LA REOLE - Fr
Kind regards,
internet customer service
Hello, do you have a phone number to contact you? Greetings. Bernard
Hello,
Thank you for your visit,
customer contact 05.56.61.51.51 at your service
cordially
Internet customer service
Hello, I have ordered the Sarco Plume - Micropak 600 D mountain sleeping bag, down (Code: 20128), and I would like to know if it comes with a compression bag. Kind regards, David
Hello,
Thank you for your visit,
Yes it is sold with its carrying bag
cordially
Hello, are you asking to make an evaluation on the orders? Yes, but on which page? Nothing indicates this, thank you
Hello Pascale and thank you for your visit, if you wish to make an evaluation, go to the Home page of our store and click on "GUEST BOOK" then click on "sign" and give your evaluation, your comment. Sportingly
Hello, do you do it three times free of charge? Kind regards
Hello,
Sorry not for now,
Kind regards
Hello, do you have school bags for children?
Hello, thank you for your visit. We have for small children the bag "Geckie" and the bag "Tioga 18" We have for older children the bags "Street" - "Venice" - "Sapa" or even "Computer bag" You You will find all these bags on our online store for additional technical information. Do not hesitate to contact us at 05.56.61.51.51 Kind regards.
Hello, I would like to know if delivery to Switzerland is possible. If there are other colors than those offered on the net (for the Fidji 3; 4 and Mareo models). You can also contact me at 0041787906006 Thank you JM
Good morning,
Of course we can deliver to SWITZERLAND, you just have to mention it in the option "indicate the delivery address"
Thank you for your visit, Internet Customer Service
Hello, I am very interested in your product range, but to be honest, something is bothering me... the low prices! I wonder if the quality is really there. Can you contact me? I would appreciate it. Thank you
Good morning,
We are the "Maison Mere" FREETIME, we are a professional seller of hiking equipment worldwide, we sell and distribute our own products, our prices are calculated without an intermediary (direct "factory")
This is why we have fair prices and quality items.
Kind regards - Internet Customer Service
Hello, thank you for your reply, but I don't see the Starlight 125 sleeping bag on the site!!!! What does "twinnable" mean?
Hello, "Twinnable" means: if you order 2 twinnable sleeping bags, you can join them together using their zippers, which will give you a "two-seater" sleeping bag. For this, we will deliver a "right" closure bag and a "left" closure bag. In this way and simply by configuring the right closure with the closure of the left bag, your bag will be twinned. The Starlite will be on the site very soon. Kind regards - internet customer service
Hello, my question is about your Fidji & Lite Trek Zebra tents, are they suitable for use in ski touring? Are they strong enough to support the weight of the snow? Thank you.
Good morning,
Yes, these tents are specially designed for activity and contact with snow, the mountains, especially the LITE TREK model, thanks to its aerodynamic design.
Thank you for your visit, Kind regards -Internet customer service
Hello, How do I buy 2 sleeping bags, 1 closure on the right, the other on the left so that they can be twinned?
Hello, if you order 2 sleeping bags, we systematically put 1 bag with a right opening and 1 with a left opening. - if you wish otherwise, you just need to notify us when observing your order.
Hello, I would like to order but I see that you do not deliver to Belgium??
Hello,We deliver to Belgium and throughout the European Community. The transport costs are indicated to you when entering your order according to the weight and the country (departure by La Poste Colissimo expert international) thank you for your visit - internet customer service
Hello, is the Lite Tech 450xl sleeping bag sold with its carrying case and what are its dimensions? Are there smaller sizes because I am only 165 cm tall? Thanks in advance for your answers
Hello, Sorry one size fits all. Kind regards Internet Service
Hello, Can you tell me if the mountain 2DLX is well suited to climatic conditions with a lot of wind and rain or do you have another choice to offer me? Thank you in advance,
Hello, The Mountain 2 DLX tent is specially adapted to this type of situation. Another similar article is the Lite Treck DLX tent. Ref: 30038 Sportingly
Hello, do you have any fleece jackets with a HOOD?
Good morning,
Sorry we don't have this item.
Sportingly
Hello, regarding the condor sleeping bag, is the freeloft 2x125g/m² filling synthetic. What is the difference with the freeloft 1x200g/m² filling? Thank you for your answer.
Hello, Yes, the Condor bag is indeed synthetic.
* freeloft 2x125g/m², means that the bag has 2 layers of filling with a thickness of 125g per m² of the bag.
* freeloft 1x200g/m², means that the bag has 1 layer of filling with a thickness of 200g per m² of the bag.
We remain at your service
Sincerely
Customer service
Hello, I was so happy with my order (sleeping bag + speed of delivery) that I would have liked to leave my review, but that's impossible, I went to the home page, guestbook then signed but nothing works. It's a shame.
Good morning,
Thank you for your kind message, we confirm that it is part of our testimonials.
Sincerely
customer service follow-up
Hello, I am looking for a compact and insulating duvet for outdoor stays, I saw the Micropak 800 D, and I would like to know if it meets these criteria (especially weight and size) and if it comes with a compression bag. Kind regards. Manuel
Good morning,
Yes, the Micropak 800D meets these criteria and it comes with its carrying bag (not compression) - Kind regards
Hello, I am interested in 1 backpack (PEAK model) but I would like to try it before buying it ... where can we find a reseller store in Rhone Alps? cdt
Hello, unfortunately this bag is only sold on the FREETIME online site, kind regards, Freetime customer service
Hello, I bought a moon 250 xxl from you and I am happy with it. But there is no indication of the maintenance procedures (washing). That is what I would like to know, thank you
Hello and thank you for your trust.
For Info!
All our sleeping bags can be machine washed
ATTENTION to be respected!
* No fabric softener.
* At very low temperature.
* No spin.
* To dry, hang the bag by its hanging loops.
Kind regards - Customer service.
Hello, thank you for all your services, fast shipping, very happy with the product. Kind regards.
Good morning,
The entire Internet team thanks you for this kind message.
We are at your service
Sincerely
internet service.
Hello, do you take administrative mandates? Thank you.
Hello, Sorry we do not take money orders. Kind regards.
Hello, What is the actual weight of the "SAPA 2 DLX" tent? It is indicated 2kg/2.3kg in the description but the photo indicates 2.6kg. Thank you in advance for your help, Kind regards
Good morning,
The Sapa dlx Summer tent weighs 2.3kg
The Sapa dlx Winner (winter) tent weighs 2.6kg (because of the extra skirt at the bottom of the double roof for snow
Sincerely
jp
Hello, what is the height of the backpack REF: 10443 at 13.90 euros in gray color.
Hello and welcome,
the height of this bag is approximately 40cm for a width of approximately 34cm
At your service
Sincerely
Good evening... Following an order placed on 06/30/08... How long will it take for me to receive my merchandise? Thank you... Kind regards.
Good morning,
Thank you for your order, delivery time 48 hours after the departure of your order. Kind regards - Internet Link Service
How to contact you by email?
Good morning,
Thank you for your visit
To contact us by Tel: 05.56.61.51.51 (France) or contact@freetime-fr.com
Kind regards - Internet Customer Service
Condor Duo, 2-person sleeping bag, double sleeping bag. Hello, Can you tell me if this double sleeping bag opens completely at the bottom? like a duvet! Thanks in advance
Good morning,
Yes this bag opens completely like a duvet
Sincerely
Customer service
Hello, Thanks a lot for the tent, it is really great! Shipping to Latvia is very fast (arrived on 16.01.09). Reasonable prices. Great communication. It is a pleasure to have business with you! Best wishes, Vadim Subject: n° 1334630
Dear Vadim,
Hello, Thank you for this information
Team FREETIME thank you!
Bests & regards.
Team freetime.
I made a mistake with PayPal and was charged twice for the amount for the purchase of a tent on your site. Can you give me the procedure for reimbursement? Thank you.
Hello, no problem, the second order will be cancelled and the refund will be made directly to Paypal (validated within 24 hours)
Kind regards - internet customer service
I would like to know if the light dome bivouac 2 30104 tent was waterproof and could withstand the rain? Thanks in advance
Hello, this tent withstands rain and wind very well. It is a very good quality/price product. Kind regards - internet customer service
I am going to climb Kilimanjaro in July 2009, what sleeping bag do you recommend? (last night 4800 m). Thanks in advance for your response.
Good morning,
We recommend the "Alpine Lite AKC" bag which is a really good product for your use. Or the "Starlite 450XL" which is also good but a little heavier and bulkier. Thank you for your visit, we are at your disposal - the internet customer service
I want to buy a two-person tent from your company. I am in Brussels.
Good morning,
no problem,
choose the “Colissimo Expert international” shipping option
the cost of transport will depend on the weight of your order.
Several models are available in 2 places, depending on your use
Tents: Alps 2 - Bivouac 2 - Fiji 2 -Lite trek - Mountain 2 DLX - Desert 2 - Shelter 2.
See the technical details of each on our Shop.
We wish you a good purchase,
If necessary, do not hesitate to contact us at 05.56.61.51.51
Sincerely
Thank you for your trust
I would like some information on the Alpes 2 tent. I would like to know if it is easy to put up and take down, this is very important because it will be handled every day (20-day hike), Thank you
Hello and thank you for the trust you place in our sales site.
Regarding this "Alpes" tent, it must be said that it is very, very easy and quick to set up, because it
only has 2 hoops. Between 5 and 10 minutes for assembly or disassembly.
We are at your service
Sportingly
When I order if I decide to pay by check, are there any additional charges and should I wait to receive the check to send the order? Thank you for your response
Good morning,
Thank you for your visit,
no additional costs, and yes we send the order upon receipt of your check
Sincerely
If the goods do not fit (fleece size) can I return them and where?
Hello Madam,Yes of course, if your item is not suitable you have 7 days to return it to us (return at your expense) for exchange and reshipment (at our expense) of size or refund of your item.Return address:FGM InternationalFREETIMEZ.I. de Frimont33190 LA REOLE Kind regardsCustomer servicejp
space 4LX tent: where is the manufacturing place? What is the brand?
Hello Sir,The place of manufacture is in China.*Our own brand FREETIMESincerelyCustomer service